ABGNCS - Blackout Notice

Upcoming Blackout Period

Alerus will replace HealthcareBank as custodian for any HSA; because of our integrated offering of health benefit accounts, the blackout will impact anyone with an HSA, FSA, HRA, or VEBA. Our goal is to minimize any inconvenience to you as we work to provide you with integrated online access on October 19.

We appreciate your patience and invite you to call us at 877.661.4727 if you have any questions.

Key Blackout Dates

  • Sept. 29, 2017 - Employer blackout begins
    Employers will not be able to make changes including adding or terminating participants.

  • Oct. 5, 2017 - Employee blackout begins for online and mobile access 
    Employees will be able to view their account but not make any changes, including entering distributions, receiving paid claims, making contributions, changing investments, or uploading an expense to Expense Tracker.

  • Oct. 6, 2017 - Employee blackout begins for HSA debit cards
    Debit cards connected to employee HSAs will temporarily not work. Please note, debit cards connected to employee FSAs and HRAs will not be affected during this blackout period.

  • Oct. 13, 2017 - Employee blackout begins for FSA, HRA, and VEBA manual claims
    Any claims submitted by mail, fax, or email and received on or after October 13, 2017, will not be processed until the blackout ends on October 19, 2017.

  • Oct. 19, 2017 - Full account access restored; blackout period ends
    All account data and history will be fully updated and everyone may begin using online access. Employees may also begin using the mobile app and their debit cards.

Q&A

Will I receive a new debit card?
No. Debit cards tied to HSAs will temporarily not work during the blackout period. Following the end of the blackout period, the debit cards tied to HSAs will work again. Debit cards tied to an FSA or HRA will not be affected; these cards will continue to work during the blackout period with no interruption.

I know I will have medical expenses during the blackout period, what should I do?
If you have an HSA, we recommend planning ahead and requesting distributions for planned medical expenses.

For example, if you have a prescription you know will be filled during the blackout period and have enough funds in your HSA to request a distribution, we encourage you to do this before the blackout begins on October 5.

Another example: if you have a scheduled dentist appointment during the blackout period, call ahead to your dentist to get an estimate of the cost and if you have enough funds in your HSA to cover the expense, request a distribution before the blackout begins on October 5.

I have recurring payments set up on my debit card, do I need to do anything?
No recurring payments tied to HSA debit cards will be paid during the blackout period. If your debit card is tied to an HSA and you have recurring payments tied to that card that will be debited during the blackout period, please contact your vendor to arrange for payment either before or after the blackout period. 

If your debit card is tied to an FSA or HRA and you have recurring payments tied to this card, they will be processed without interruption during the blackout. The blackout only affects debit cards tied to HSAs.

I have scheduled payments set up to be paid from my HSA, do I need to do anything?
Yes. You will need to set up any recurring scheduled payments tied to your HSA again following the blackout period. Additionally, if you have recurring payments scheduled during the blackout period, please plan ahead for these payments if you have funds available - recurring HSA payments will not be processed during the blackout period.

Will my investment choices change as a result of the blackout period?
No, employee investment choices will remain the same and do not need to be reestablished following the end of the blackout period.

Will the blackout period impact retirement accounts?
No, the blackout period only impacts health benefit accounts - HSAs, FSAs, HRAs, and VEBAs.

Can expenses be uploaded during the blackout period?
No, please keep your receipts and upload them once the blackout ends on October 19, 2017. 

Account Access

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